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Hello Team,
I had my AZ-900 exam scheduled on June 8, 2025. I was unable to complete check-in due to a webcam malfunction. After restarting my device and fixing the issue, I was not allowed to check in as it was past the 30-minute cutoff.
I contacted Pearson VUE support immediately and received this reference number: 13107829. It's been over 3 days now and I haven't received any response or resolution.
Kindly help me escalate this issue or advise how I can reattempt/reschedule the exam.
I can provide my registration ID and exam details privately if required.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
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