‎I am encountering an error while setting up an new laptop using Microsoft account. This user has Microsoft 365 business app license.

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‎I am encountering an error while setting up an new laptop using Microsoft account. This user has Microsoft 365 business app license.

Sam Rockwell 20

‎I am encountering an error while setting up an new laptop using Microsoft account. This user has Microsoft 365 business app license. WhatsApp Image 2025-06-10 at 15.44.17.jpegTrying to join the AAD domain by going to settings - accounts - Access work or school - connect - clicked on Join this device to Azure Active Directory. Getting the below error saying that invalid_client with description failed to authenticate user. I do not have any subscription to Intune so MDM and MAM options are ruled out. Can anyone help

Error:invalid_client ,Error subcode: failed%20to%20authenticate%20user.

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Answer 1

Kancharla Saiteja 5,485 Microsoft External Staff Moderator

Hi @Sam Rockwell,

Based on your query, I understand you have an issue with device setup and received MDMs terms of use.

portal.azure.com -> Entra ID -> Mobility (MDM and WIP) -> Microsoft Intune -> Change scope this to None as provided in the screenshot.

User's image

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly "upvote it". If you have extra questions about this answer, please click "Comment".

Sam Rockwell 20 Reputation points

2025-06-13T10:54:16.31+00:00

Hello, No options found. FIY, I don't have any Intune license. I have Microsoft 365 app business license.
Sam Rockwell 20 Reputation points

2025-06-16T08:11:07.3933333+00:00

Hello, No options found. FIY, I don't have any Intune license. I have Microsoft 365 app business license.
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-16T16:53:20.55+00:00

Hi @Sam Rockwell,

Please check your private messages and respond accordingly.
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-17T16:49:18.6066667+00:00

Hi @Sam Rockwell,

Please check your private messages and respond accordingly.
Sam Rockwell 20 Reputation points

2025-06-18T06:13:41.34+00:00

This is what I observed when navigating through portal.azure.com → Entra ID → Mobility (MDM and WIP)
Sam Rockwell 20 Reputation points

2025-06-18T11:50:37.6866667+00:00

I have a question: Should all the above settings be set to 'None' under the admin account or the non-admin account? If they are set in the admin account, how will this resolve the login error for all users?
Sam Rockwell 20 Reputation points

2025-06-18T12:58:57.8766667+00:00

This was done using an admin account. When I tried to save the changes, I encountered a failure warning.
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-18T16:49:46.6766667+00:00

Hi @Sam Rockwell,

Kindly ask your admin to restore default WIP URLs here:

Then try to keep the setting to None and save, this will avoid the failure. Please check and update the further status on the same.
Sam Rockwell 20 Reputation points

2025-06-19T11:31:19.09+00:00

Hi Kancharla,

Thank you. After the above steps were followed by the Global Admin user, the error has been resolved.
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-19T16:30:00.0933333+00:00

Hi @Sam Rockwell,

If the answer is helpful, please click "Accept Answer" and kindly "upvote it". If you have extra questions about this answer, please click "Comment".
Sam Rockwell 20 Reputation points

2025-06-20T06:22:49.0133333+00:00

Could you please provide a brief explanation of how changing the above settings helps resolve the 'invalid_client' error?"
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-20T22:58:50.7633333+00:00

Hi @Sam Rockwell,

When the device is getting registered with Entra, if these URLs are enabled then the device tries to connect with Intune services as well. Since you do not have Intune licenses, it will fail to connect to the services and throws an error. This is a common scenario when you the URLs are in enabled state and no licenses available for Intune.
Kancharla Saiteja 5,485 Reputation points Microsoft External Staff Moderator

2025-06-23T17:13:06.26+00:00

Hi @Sam Rockwell,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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‎I am encountering an error while setting up an new laptop using Microsoft account. This user has Microsoft 365 business app license.

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