charge after sponshorship expired

Question

Our sponsored subscription expired at the nd of May.

Azure key Vault was activated for testing but not used.
It now charged us >700usd.

dod you know if we can ask for refund or charge cancelation?

Answer 1

Hello George Skrimpas,

We have observed that charges are still being incurred for a Key Vault that was unintentionally created and used. Although you have since deleted the resource, the billing has continued.

To address this, I have recommended that you raise a support ticket with the billing team to request a refund and ensure the charges are fully resolved.

I'm pleased to confirm that your support request has been successfully submitted. As discussed, please follow up with the assigned support engineer to proceed with the refund process and to ensure that the associated services are completely canceled.

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Thanks

Answer 2

Once your Azure sponsorship expires, your subscription automatically converts to a pay-as-you-go subscription, and you will be charged for any services used beyond the free tier. If you were charged for Azure Key Vault despite it not being used, you may want to reach out to Azure support to inquire about a refund or charge cancellation.

To do this, you can open a support request via the Azure Portal. It's important to provide them with details regarding your situation to facilitate the process.

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References:

• Azure Credits and Billing FAQs
• Avoid charges with your Azure free account