Lost mobile phone and access to old Microsoft Authenticator
I have a Microsoft Office personnel account for 15 years.
I switched to a new mobile phone after losing my old one and lost access to my Microsoft Authenticator app.
I can still log in to Windows and all of my accounts (365/outlook) via Hello Pin, but i can't change my password as i forgot it.
Every time I try to log in to items that don't accept the Hello pin, Microsoft asks for a verification code from the Authenticator app, which I no longer have access to.
I need the app to verify my identity, but I can’t access the app without verifying my identity first.
I'm unable to use account recovery, because i used windows hello pin to log into win and MS accounts and have forgotten the original password.
I urgently need help regaining full access to my account.
Could i turn off 2FA and to reset the Authenticator app
Thanks