Unable to create or delete Azure VMs, getting InvalidAuthenticationToken with missing claims

Question

Unable to create or delete Azure VMs, getting InvalidAuthenticationToken with missing claims

Surya Singh 0

We at whole organization level have a paid subscription. Currently we're facing failures and errors while creating or deleting any Azure virtual machine. We tried with owner role as well, we tried to use 'pay-as-you-go' subscription, each time its failing with InvalidAuthenticationToken.
Here is exact error -
{

"status": "Failed",

"error": {

"code": "InvalidAuthenticationToken",

"message": "The received access token is not valid: at least one of the claims 'puid' or 'altsecid' or 'oid' should be present. If you are accessing as application please make sure service principal is properly created in the tenant. Target: '/subscriptions/6c579bc4-7b8d-49ad-8bbe-373f943a7162/resourceGroups/test-aa_group/providers/Microsoft.Compute/disks/test-aa_OsDisk_1_7fc9e518937142199f715687bf4dfd6b'."

}
}
We need urgent help to resolve this.

Markapuram Sudheer Reddy 2,050 Reputation points Microsoft External Staff Moderator

2025-06-13T07:32:38.8433333+00:00

Hi Surya Singh,

Please verify that the service principal is properly configured, has the requisite permissions, and is linked to the correct tenant.

Try to provision VM using Azure CLI instead of Azure portal.

Check your access level on the subscription and resource group in which you want to create Azure VM.

Before this issue, have you configured any VMs successfully?

Please check below documentation for more information:

https://learn.microsoft.com/en-us/archive/blogs/stefan_stranger/using-the-azure-arm-rest-apin-get-access-token

https://learn.microsoft.com/en-us/powershell/azure/create-azure-service-principal-azureps?view=azps-14.1.0&viewFallbackFrom=azps-10.0.0

If the information is helpful, please click on "Upvote"

If you have any queries, please do let us know, we will help you.

Your answer

Markapuram Sudheer Reddy 2,050 Reputation points Microsoft External Staff Moderator

2025-06-13T07:32:38.8433333+00:00

Hi Surya Singh,

Please verify that the service principal is properly configured, has the requisite permissions, and is linked to the correct tenant.

Try to provision VM using Azure CLI instead of Azure portal.

Check your access level on the subscription and resource group in which you want to create Azure VM.

Before this issue, have you configured any VMs successfully?

Please check below documentation for more information:

https://learn.microsoft.com/en-us/archive/blogs/stefan_stranger/using-the-azure-arm-rest-apin-get-access-token

https://learn.microsoft.com/en-us/powershell/azure/create-azure-service-principal-azureps?view=azps-14.1.0&viewFallbackFrom=azps-10.0.0

If the information is helpful, please click on "Upvote"

If you have any queries, please do let us know, we will help you.

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Unable to create or delete Azure VMs, getting InvalidAuthenticationToken with missing claims

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