Azure Monitor
An Azure service that is used to collect, analyze, and act on telemetry data from Azure and on-premises environments.
3,658 questions
logs for the servicenow azure service graph connector are not showing up in Azure
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 20%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CarlosJ
0
Reputation points
For some reason, there are no logs in the service principal for the azure service graph connector that connects with servicenow.
The SGC is configured properly and its updating records in servicenow cmdb daily.
Azure Monitor
{count} votes
-
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Ashok Gandhi Kotnana 10,350 Reputation points Microsoft External Staff Moderator2025-06-14T02:15:48.2433333+00:00 Checking on it, we will provide an update soon
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 20%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator2025-06-19T00:10:36.1333333+00:00 Hi CarlosJ
Double-check the log file location to ensure you're looking in the right place. Here are a few paths based on how the connector is hosted:
If not hosted as a Windows service:
C:\Users{User Account}\AppData\Local\Microsoft{Connector Name}\Logs\ConnectorLog.log
If hosted as a Windows service under the LOCAL SYSTEM account:
C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft{Connector Name}\Logs\ConnectorLog.log
Make sure that diagnostics logging is enabled for the SGC. If this isn't configured correctly, it may cause logs not to be captured. Ensure your diagnostics infrastructure is set to log errors and that it points to the correct Azure storage account.
Confirm that the user account running the connector has the necessary permissions to write to the log directory. Lack of permissions can result in missing logs.
Kindly let us know if the above helps or you need further assistance on this issue.
Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
-
CarlosJ 0 Reputation points
2025-06-19T00:56:16.3966667+00:00 thank you @Pranay Reddy Madireddy We shall try the above.
-
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator
2025-06-19T18:19:50.9933333+00:00 Hi CarlosJ
I just wanted to check if the above provided information worked for you or if you need any further assistance?Please feel free to let us know, as we are always here to help whenever you need us.
Additionally, if you have a moment, please do Upvote if the information provided has been helpful. This can be beneficial to other community members and would be greatly appreciated. Thank you.
-
CarlosJ 0 Reputation points
2025-06-19T18:27:27.7933333+00:00 Looks like I wrote the question incorrectly.
we are missing activity logs for the service principal used by the SGC, not the application logs.
We see the sign-in logs for the service principal but no logs for API activity.
-
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator
2025-06-19T19:56:26.3566667+00:00 Hi CarlosJ
We understand your concern. While you are able to view sign-in logs for the Service Principal, it's important to note that the MicrosoftServicePrincipalSignInLogs primarily capture authentication events, and not the detailed API call activities you might be expecting. These logs are designed to provide visibility into service-to-service authentication rather than ongoing operational activity.
Additionally, please be aware that the MicrosoftServicePrincipalSignInLogs are currently in preview and may not be fully available across all tenants or regions. This could contribute to the absence of expected logs.
To monitor API activity more comprehensively, we recommend the following steps:
Ensure that diagnostic settings are configured for relevant Azure resources (e.g., Azure Resource Graph, Azure Monitor). These settings are not enabled by default and are necessary to collect and route logs to Log Analytics, Event Hubs, or a storage account.
Explore Azure Activity Logs and resource-specific logs for potential traces of API interactions initiated by the Service Principal.
https://learn.microsoft.com/en-us/entra/identity/monitoring-health/concept-service-principal-sign-ins
Kindly let us know if the above helps or you need further assistance on this issue.
Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.
-
CarlosJ 0 Reputation points
2025-06-20T15:40:05.8733333+00:00 Thanks @Pranay Reddy Madireddy I'll pass this along to our Azure team. Appreciate your assistance with this.
-
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator
2025-06-20T15:44:50.18+00:00 Hi @CarlosJ
Thanks for letting me know,I have converted the comment into an answer. If you could kindly accept answer and “up-vote” for the benefit of the community, it would be greatly appreciated and helpful to others.
-
CarlosJ 0 Reputation points
2025-06-20T17:52:43+00:00 this is the response from our azure team.
This is the part we are missing: "Explore Azure Activity Logs and resource-specific logs for potential traces of API interactions initiated by the Service Principal."
We are looking in Azure Activity Logs and not seeing any of the activity.
Sign in to comment
Sign in to answer