Hello raeen,
Thank you for using our Microsoft Advertising Learn Q&A Platform!
I understand that you are inquiring about a promotional offer (coupon) for new advertisers. Microsoft Advertising occasionally runs promotional offers, sometimes called coupons. Typically geared for new customers, promotional offers require you to spend money on your advertising campaigns first, and then we give you a credit toward advertising at no additional cost to you. Although you can't request a promotional offer, you can find them through Microsoft Advertising promotional events, online marketing drives, or other special offers.
Requirements for a promotional offer
- Before you can redeem your promotional offer, you must have a primary payment method for your account.
- Promotional codes can be redeemed only once. You or someone else cannot reuse a promotional code.
- Check the details of the promotional offer for the start and expiration dates. The date on the promotional offer must be current.
- You cannot use a promotional offer to pay for an existing balance.
- After a promotional offer has expired or the promotional amount runs out, your ads will continue to run, and we'll charge your primary payment method (postpay account) or deduct funds (prepay account). If you have a prepay account and no funds are available, we'll pause the account.
- Only one promotional offer can be active at any time.
- A promotional offer may contain other restrictions. Be sure to read the details of your offer for terms and conditions.
- Promotional codes can only be entered at the account level, not the manager account level.
For further information I highly recommend you check out this help page: Microsoft Advertising promotional offers (coupons)
Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out!
I hope the information provided here will at least partly answer your question. If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me so that I can begin the investigation on my end.
Kind regards,
Vahid | Microsoft Advertising Support Specialist | 800-518-5689