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Unable to complete phone verification for Outlook login [Error 399287]
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 43%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
youssef aferharh
0
Reputation points
Multiple attempts have been made to log into a school account to check grades, but the process gets stuck on the phone verification page, with a prompt to wait.
Error details:
Error Code: 399287
Request Id: 77d7c424-9606-4659-83b6-f7728b580000
Correlation Id: b5c0399b-c63c-4f19-b4cf-0e6d1fd20d88
Timestamp: 2025-06-14T09:18:36Z
The account email is: ******@taalim.ma.
Microsoft Security | Microsoft Authenticator
1 answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NoOneCan 1,060 Reputation points Volunteer Moderator2025-06-14T12:35:39.7066667+00:00 -
youssef aferharh 0 Reputation points
2025-06-15T15:31:23.47+00:00 The issue is that I cannot receive the verification code through my phone number, and after reading about the error it looks like it's something about "bad reputation" even though this account cannot be used in any way other than for school due to it being made by the ministry of education
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