Billing issue. I'm using free services. I am going to stop learning azure

Question

Dear Azure Support Team,

I hope this message finds you well.

I am currently learning Microsoft Azure and have been working on a few projects as part of my learning process. I was under the impression that I was using services within the free tier and was not aware that I had exceeded the usage limits, resulting in a charge.

As a student/learner, I did not intend to incur any charges. I kindly request that you allow me to delete the projects that led to this usage and consider cancelling the invoice issued to my account.

I sincerely apologize for any oversight on my part and would greatly appreciate your assistance in resolving this matter.

Thank you for your understanding and support.

Best regards, Akshay Kulkarni Primary Tenant ID: ebc27522-f3b3-4022-a98f-7a77156ebd44

Answer 1

Hi Akshay,

Please carefully follow my instructions below to create billing support request. This will allow you to discuss potential refund with support engineer. Billing support is free.

Please let me know that you were able to create ticket or if you had any issues. I will assist you further in the comments.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP