Windows Driver Foundation - CPU Utilisation High

Question

Dear Team,

We are facing issue with New Dell Laptop Latitude 5550 Model. CPU Utilisation is High. Battery is getting drained fast (i.e : drains with in 2 hrs) . No driver having errors, because it was done from the SCCM Console.

Can you please check and advice.

Answer 1

Hi Jackie,

It looks like the high CPU usage (peaking around 54%) is likely the main reason behind the rapid battery drain. From what we can see, the issue seems to stem from the Driver Framework Processes, suggesting the system is working harder than it should be.

Here are a few steps you can try to troubleshoot further:

1. Update Critical Drivers (Since SCCM might not detect everything, a manual check is recommended.)

Biometric Devices – These are often linked to the Windows Hello process.

Chipset & Thunderbolt Drivers – These commonly cause spikes in driver framework usage.

• Dell-Specific Hardware – Use Dell SupportAssist or grab the latest driver pack for the Latitude 5550 from Dell’s support site.

2. Short-Term Testing

Try temporarily disabling Windows Hello to see if CPU usage drops.

Run powercfg /batteryreport to check if the battery itself is in good health.

3. Advanced Checks

Check Event Viewer under Windows Logs > System for any hidden driver errors.

Try a clean boot to rule out third-party software conflicts. (You can follow Microsoft’s guide for this.)

Let me know how it goes—hope this helps!