Why am I being charged ₹4,442.75 even after deleting all resources before the Azure free trial ended?

Question

Hello everyone

I had subscribed to Azure's 30-day free trial and was informed that I would not be charged unless I upgraded to a Pay-As-You-Go plan. I ensured that all resources were deleted before the end of the trial period. However, I now see an outstanding charge of ₹4,442.75 on my account and I’m unable to remove my payment method.

I kindly request help in understanding this charge and in removing my payment method from the account. Any guidance or support would be greatly appreciated.

Thank you.

Answer 1

Hello Chippagiri Karthik,

To resolve your issue, I request you create the support request with the billing team. please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to Help + Support.

2. Click Create a support request button at top

3. Click Switch to old experience button on right

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

If the provided solution works for your query, please do not forget to Accept the answer and Upvote it. this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks

Answer 2

Hi @Chippagiri Karthik ,

the best option is to open a support request with Azure Support:

Create an Azure support request

Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

Source: Azure Support plans

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten