Sorry, your Cloud Shell failed to provision: {"code":"TenantDisabled","message":"Cloud Shell has been disabled in directory...

Question

I started a new Virtual Machine (Standard E16as v6 (16 vcpus, 128 GiB memory)), running Ubuntu 24, and cannot connect via CLI or any other means. The error message from CLI is:

Sorry, your Cloud Shell failed to provision: {"code":"TenantDisabled","message":"Cloud Shell has been disabled in directory 'f07baf4f-2b70-47d7-9a02-0875caf94c84'."} Please refresh the page. If the issue persists, please follow the troubleshooting guide Cloud Shell Troubleshooting or file a ticket New support request. Request correlation id: JAPANEAST:20250616T074711Z:b5d72f82-b5e4-40a7-8c36-ae7e8e0f3ca9

Help?

Answer 1

Hello SHEFFERSON RICH,

Thanks for your question

Try the following fixes:

1. Restart the cloud shell
2. Try browser with incognito mode
3. Try different browser(chrome/firefox/edge)
4. Ensure that your account has the appropriate roles: Contributor or higher on the subscription.
5. Storage Account Contributor on the Resource Group where Cloud Shell is trying to provision its storage.

Also ensure that it is connecting to the correct subscription

See: https://learn.microsoft.com/en-us/azure/cloud-shell/faq-troubleshooting#terminal-output---sorry-your-cloud-shell-failed-to-provision-codetenantdisabled-

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola