3,267 questions
https://entra.microsoft.com/ stopped loading when I turn switch to new UI on
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
yury michurin
0
Reputation points
entra.microsoft.com worked fine till the moment I turned new feature on in its setting. Now I can't load it for 2 consecutive days. From any browser. Tried to delete cookies and cache in Chrome, it did not help. I see logo with a progress bar running for some time and then got
"Hmmm... Looks like something went wrong"
That's what I see in Dev console:
-CDJTGN00vty.js:1 [fx] 6:56:03 PM MsPortalFx.Base.Diagnostics.ErrorReporter 1 MsPortalFx.Base.Diagnostics.ErrorReporter: message: Cannot read properties of undefined (reading 'ltm')
name: TypeError
stack: TypeError: Cannot read properties of undefined (reading 'ltm')at https://entra.microsoft.com/Content/Dynamic/78x0Isue1Fr1.js:257:888
at https://entra.microsoft.com/Content/Dynamic/MYbNINXhLuLV.js:40:916
at Object.tryImmediateResolve (https://entra.microsoft.com/Content/Dynamic/MYbNINXhLuLV.js:40:943)
at new u (https://entra.microsoft.com/Content/Dynamic/78x0Isue1Fr1.js:257:798)
at m.create (https://entra.microsoft.com/Content/Dynamic/78x0Isue1Fr1.js:257:4586)
at c (https://entra.microsoft.com/Content/Dynamic/MYbNINXhLuLV.js:46:3987)
at https://entra.microsoft.com/Content/Dynamic/MYbNINXhLuLV.js:46:4192
at t._dispatch (https://entra.microsoft.com/Content/Dynamic/MYbNINXhLuLV.js:46:6600)
Microsoft Security Microsoft Entra Microsoft Entra External ID
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 26%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Navya 19,795 Reputation points Microsoft External Staff Moderator2025-06-18T08:56:39.1266667+00:00 To better understand the issue, could you please provide more details?
Which feature did you enable in Microsoft Entra?
How did you enable it through the UI or using a script?
Where exactly did you encounter the error was it in the portal?
Additionally, could you try logging in using Incognito mode or directly via https://portal.azure.com
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yury michurin 0 Reputation points
2025-06-19T05:11:49.33+00:00 Which feature did you enable in Microsoft Entra?
I can't check it now because it does not let me to open the entra.micorsoft.com anymore under any browser, but when I opened Settings I clicked the checkbox that sounded like "try new user interface" or "try new feature", I do not remember exactly
How did you enable it through the UI or using a script?
UI in settings of entra.micorsoft.com
Where exactly did you encounter the error was it in the portal?
screenshot ataached, that's what I see. Error in dev console is always the same:
Cannot read properties of undefined (reading 'ltm') -
yury michurin 0 Reputation points
2025-06-20T02:54:07.8633333+00:00 screenshot of the javascript error just in case
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yury michurin 0 Reputation points
2025-06-22T16:41:44.67+00:00 additional inofrmation:
- tried from mobile and cellurar Internet connection - same issue
- tried different Azure account - no issue
so it's something stuck in my ******@gmail.com azure account
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