Authentication issues - Unable to continue using Azure

Question

Hi I am new to Azure and i have just subscribe to Pay-as-you-go yesterday with this same email. I was able to create and test Azure sql server a shortwhile before i encountered Authentication issue, afterward i was able to relogin but it seems like i am logging to a brand new account asking me to start new subscription, and my previous resource group are not found.

Below are the error message and screenshot.

{ "sessionId": "98b1a837ff0d44d89e94f42c3c5e8302", "errors": [ { "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'e6694c91-1590-4e35-9bb7-b865c638b9c1'(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 81a912b6-e206-4133-9ba4-ea9a72d0b300 Correlation ID: 291bb7ab-1ccf-4f57-9205-c36a546f6cfb Timestamp: 2025-06-18 01:41:12Z", "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1", "scopes": [ "959678cf-d004-4c22-82a6-d2ce549a58b8/.default" ] } ] }

I have search online where it state i need to change directory but it is empty here.

Kindly assist, many thanks!

Answer 1

Hello chaos037

Thank you for reaching out Microsoft Q&A.

I understand you are getting AADSTS16000 error this is a very common error that occurs when you try to sign in to the Microsoft Entra admin center with a personal Microsoft account that does not have a directory associated with it.

Reason:

Whenever you sign in Azure portal using Microsoft Personal Account you by default get connected to the Microsoft Services tenant

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

Solution:

For this purpose, you need to create your own tenant rather than using the Microsoft Services tenant. To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

If you still want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

Once you are added to an azure tenant and you accept the invite sent to you via email, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you any further queries.