"servicetrust.microsoft.com" is responding to login with good account: "Error: 0, No Response from server"

Question

I need to obtain a copy of your SOC 2 for Azure. however, "servicetrust.microsoft.com" is responding to logins with: "Error: 0, No Response from server"
Without login attempt the site loads fine. When I try to "Sign in" using either of my company accounts, it responds with:
"Error: 0, No Response from server"

I have tried both my regular and admin accounts AND tried using Edge & Chrome. Same result.

Same result when starting with Incognito mode.

Answer 1

@Abraham Miller

Thanks for reporting this. I understand how frustrating it must be to encounter the "Error: 0, No Response from server" message when trying to sign in to servicetrust.microsoft.com, especially when you need to access critical compliance documents like the SOC 2 report.

Here are a few things you can try:

Check for Microsoft Service Issues - Sometimes this error is due to a temporary service issue on Microsoft’s side. You can check the status at:

• Azure Status Page
• Microsoft 365 Service Health Dashboard (if you're an admin)

Gather More Details - You can open Developer Tools in your browser (press F12), go to the Console or Network tab, and attempt to sign in again. Look for any error messages or codes (e.g., ones that include HR= or 403/500 HTTP codes), which could help pinpoint the issue.

Clear Browser Cache and Cookies - While you’ve already tried Chrome, Edge, and Incognito mode, try clearing the browser cache or testing from a completely different network or device, just to rule out any local caching or connectivity issues.

Account Access & Permissions - Ensure that your accounts (regular or admin) are properly associated with your organization’s Azure Active Directory tenant and have access rights to the Service Trust Portal.

Please refer to the links provided below, as they might offer some insights that could help you address your question.

• https://techcommunity.microsoft.com/discussions/microsoft-security/cannot-login-to-service-trust-portal/3632978
• https://techcommunity.microsoft.com/discussions/microsoft-security/service-trust-portal-prompts-error-0-no-response-from-server/3979797

I hope this information helps. Please do let us know if you have any further queries.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

Thank you.