6 digit code not working

Question

I logged into the authenticator app with my work email, and when I receive the six digit code, I input it into a work app and it does not work.

Answer 1

Hi Anthony Guerriero

Thanks for reaching out to Microsoft Q&A.

You can try below tips to fix the issue:

Tips: 

• If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.
• Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. Tap Settings and make sure App updates is turned on. Get the latest.
• Tap Settings and select Turn off battery optimization for better sync performance.
• Tap Settings > Notification Settings and make sure Show notifications is turned on.
• Make sure your device is up to date, and that any other security apps (such as Microsoft Defender and Intune Company Portal) are also up to date. Make sure the device's  Date & time are correct too.
• If you're using VPN, try disconnecting to see if the issue persists.

Also, based upon what message you get after putting the code, you can check details on this page to troubleshoot more- https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

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