Copilot in Edge

Question

Hi,

I have already purchased 365 Copilot plan but the Copilot in Edge still keep on asking me to upgrade it please find the image below no matter what I have done could you please help me out?

Answer 1

Hi FrankieT-7762,

Here a few steps you can try: 

Verify Your License Assignment: 

• Go to Microsoft 365 Admin Center. 
• Navigate to Users > Active Users. 
• Select your user profile and confirm that the Microsoft 365 Copilot license is assigned. 

Check Copilot Availability in Edge: 

• Open Edge and go to edge://settings/profiles. 
• Make sure you're signed in with the same account that has the Copilot license. 
• If you're signed in with multiple accounts, try signing out of others to avoid conflicts. 

Clear Cache and Cookies:  

• Sometimes cached data can cause display issues. Try clearing your browser cache and cookies, then restart Edge.  

Update Edge Browser: 

• Ensure you're using the latest version of Microsoft Edge. Go to edge://settings/help to check for updates.  

Try Incognito Mode or Another Browser:  

• Open Edge in InPrivate mode or try accessing Copilot from another browser to see if the issue persists.  

Check Admin Settings:  

• If you're part of an organization, your IT admin might have restricted access to Copilot features. Confirm with your admin that Copilot is enabled for your account.