Subscription account issue.

Question

Check my azure account and subscription details. Immediately after use in 2min i m deleting resources from 2 days. But still my bill is 5,144 Indian rupees. Change my bill to zero. I m a student i took student subscription

Answer 1

Hello LAKOTIA SHRUTHI,

To get the exact consumption details, it would be best bet to create the support request with the billing team. so that you can have the discussion with the billing team.

So, please carefully follow my instructions below to create billing support request and avoid getting stuck in endless loop. Please let me know that you were able to create ticket or if you had any issues.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. Click Switch to old experience button on right

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. Do not click any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

If the provided solution works for your query, please do not forget to Accept the answer and Upvote it. this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Thanks