Unable to Recieve Authenthicator code on my mobile app

Question

I tried to sign in using my authenticator app, but it didn't work as I couldn't receive the code. When I put a code into the sign in app, it wrote "Too many failed attempts, try again later."

Answer 1

Hi Claudia Makambala

Thanks for reaching out to Microsoft Q&A.

1. Make sure you have the latest version of the Microsoft Authenticator app installed as older versions might not support all features. To get the latest version, please check Download Microsoft Authenticator - Microsoft Support
2. Tap Settings and select Turn off battery optimization for better sync performance.
3. If you're using VPN, try disconnecting to see if the issue persists. Please try to switch to another stable network as well.
4. Check for Prompts: Sometimes, the app might not immediately show the input field. Ensure the app is unlocked and look for any pop-up windows or prompts within the app.
5. Alternate Sign-in Method: If the Authenticator app is not working, try using another sign-in method, such as receiving a code via text message or email, if available.
6. If you are end user or if you are admin but other user has admin rights, it is suggested to contact your admin and ask admin to re-register the Authentication method for your account. Admin can do it by follow Manage user authentication options. (If you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support). 

Additional steps for troubleshooting can be found here- https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.