Incurred heavy costs on my Azure account which I was using for learning. Can I get any refund?

Question

Hi All. I was using my personal account with Azure portal doing some learning. I had a AI foundry resource within one resource group, that I hadn't been able to delete due to below error.

Today I managed to delete the resource, but noticed that there was a very high cost incurred by this resource. This was unexpected and honestly on the higher side for me to be able to afford it. Is it possible to get any refund or discount on this? As of now there is no invoice generated. I have cancelled my subscription and also deleted all the resources.

Please help me in what can be my next steps.
Any help is greatly appreciated.

Answer 1

Hi,

I recommend you create a billing support request so that you can discuss with engineer and ask for refund. Billing support is free.

Please let me know that you were able to create ticket or if you had any issues. I will assist you further in the comments.

1. Navigate to this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

2. Click Create a support request button at top

3. If you see Support AI Assistant, click Switch to old experience button on right. Otherwise, continue to Step#4

4. On left, enter billing in the box and click Go

5. Select Billing and click Next

6. Select your subscription from the dropdown and click Next

7. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

8. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

9. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

10. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP