Unable to access a VM created, there is a need assistance error message.

Question

Unable to access a VM created, unable to create a support ticket, so very frustrating .

VM has an assigned user , has the correct roles assigned,but unable to access

Answer 1

Hi admin

I understand your frustration and I am happy to help you here!

Here are a few things you can check:

User Role and Permissions: Even though you mentioned that the correct roles are assigned, double-check to ensure that the user has at least the "Virtual Machine Administrator Login" role or "Virtual Machine User Login" role. You can verify this in the Azure portal under the "Access control (IAM)" section of your VM.

Network Security Group (NSG) Rules: Make sure the NSG associated with your VM's network interface allows inbound traffic on the port you’re trying to use (usually port 3389 for RDP or 22 for SSH).

VM Status: Check if the VM is running and not in a deallocated state. You can do this from the Azure portal.

RDP/SSH Configuration Issues: If you're using RDP, ensure that the Remote Desktop is enabled on the VM. If SSH, verify the proper key or password is being used.

Error Details: If you receive a specific error message when trying to connect, please share that as it can help in pinpointing the issue.

If all these steps check out but you're still having issues, consider gathering more detailed error messages from the Azure Activity Logs or the Serial Console for deeper troubleshooting.

Please provide me with the below details:

1. What specific error message are you receiving when attempting to connect to the VM?
2. Is the VM in a running state, and are you able to see its status in the Azure portal?
3. Are you attempting to connect via RDP or SSH?

Please provide me with additional details asked through private message so that I can assist you better!

Answer 2

Hi @admin ,

to troubleshoot the Azure VM Monitoring Agent please take a look here: Troubleshooting guidance for the Azure Monitor agent on Windows virtual machines and scale sets

If you are not able to connect to the Azure VM via RDP: Detailed troubleshooting steps for remote desktop connection issues to Windows VMs in Azure

For more detailed help please provide some additional information. For instance:

Windows or Linux VM?

How you want to connect/access to the Azure VM -> RDP or any other way?

Do yo want to access the Azure VM from another VM in the same network/subnet or from public or on-premises network?

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten