Locked out of Microsoft 365 Global Admin – MFA lost, only admin

Jeffery Johnson 0 Reputation points
2025-06-20T14:54:09.32+00:00

I am locked out of my Microsoft 365 tenant (******@txtacontrols.com) and I am the ONLY Global Administrator.

I lost access to Microsoft Authenticator when I switched phones. I have no backup method, no valid backup email, and no other global admins.

My domain (txtacontrols.com) was purchased directly through Microsoft, so I have no DNS access to verify ownership.

I submitted the following cases:

  • Case #2506160040010513 (opened Monday via ******@outlook.com) – still no response or contact
  • Case #2506200040004459 (submitted via my trial tenant: ******@TXTAhelp.onmicrosoft.com)

This is a business-critical lockout and support silence for 4+ days is unacceptable.

Please escalate this to the Data Protection Team or Identity Verification Team immediately.

Related tags for visibility:

#azure-active-directory #microsoft-365 #admin #identity-protection #lockout #entra-id

Thank you.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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