Locked out of Microsoft 365 Global Admin – MFA lost, only admin

Question

Jeffery Johnson 0

I am locked out of my Microsoft 365 tenant (******@txtacontrols.com) and I am the ONLY Global Administrator.

I lost access to Microsoft Authenticator when I switched phones. I have no backup method, no valid backup email, and no other global admins.

My domain (txtacontrols.com) was purchased directly through Microsoft, so I have no DNS access to verify ownership.

I submitted the following cases:

Case #2506160040010513 (opened Monday via ******@outlook.com) – still no response or contact
Case #2506200040004459 (submitted via my trial tenant: ******@TXTAhelp.onmicrosoft.com)

This is a business-critical lockout and support silence for 4+ days is unacceptable.

Please escalate this to the Data Protection Team or Identity Verification Team immediately.

Related tags for visibility:

#azure-active-directory #microsoft-365 #admin #identity-protection #lockout #entra-id

Thank you.

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Aayushman 0 Reputation points

2025-06-22T18:34:27.5733333+00:00

Try using this tool : https://aka.ms/MFAReset
Jeffery Johnson 0 Reputation points

2025-06-22T18:43:55.9266667+00:00

No that didn't work. I need the Microsoft Data Protection Team to reset my MFA but they're impossible to get in contact with them.
Surya Prakash Kotte 3,200 Reputation points Microsoft External Staff Moderator

2025-06-23T19:24:24.5433333+00:00

Hello Jeffery Johnson

As I can see, you have raised a support ticket with us, but no one has been assigned to it yet. I have increased the severity from C to A, once it's get assigned to engineer will contact you. Please allow few hours of time to get assigned to it. In the meantime, I'll also keep you posted on this.

Your answer

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Aayushman 0 Reputation points

2025-06-22T18:34:27.5733333+00:00

Try using this tool : https://aka.ms/MFAReset
Jeffery Johnson 0 Reputation points

2025-06-22T18:43:55.9266667+00:00

No that didn't work. I need the Microsoft Data Protection Team to reset my MFA but they're impossible to get in contact with them.
Surya Prakash Kotte 3,200 Reputation points Microsoft External Staff Moderator

2025-06-23T19:24:24.5433333+00:00

Hello Jeffery Johnson

As I can see, you have raised a support ticket with us, but no one has been assigned to it yet. I have increased the severity from C to A, once it's get assigned to engineer will contact you. Please allow few hours of time to get assigned to it. In the meantime, I'll also keep you posted on this.