Identity Verification by Card

Question

Identity Verification by Card

CHINEDU UKAEGBU 0

I am trying to set up my azure free account, but i am having issues with identity verification by card. I am getting the below error "Check that the details in all fields are correct or try a different card." Even after all details were accurate. Kindly assist.

Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-06-21T00:06:15.5666667+00:00

Hi CHINEDU UKAEGBU

Verify that the name, address, and CVV code entered match exactly what's printed on the card. Any discrepancies can lead to verification failures.

Make sure you are not using a virtual or prepaid card, as these are not accepted for Azure subscriptions.

Confirm that your billing address is in the country/region you selected during the sign-up process.

Check with your bank to ensure that your card is active and not blocked.

Ensure that third-party cookies are allowed in your browser, as this is necessary for the identity verification process.

Kindly let us know if the above helps or you need further assistance on this issue.

Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-06-21T00:06:15.5666667+00:00

Hi CHINEDU UKAEGBU

Verify that the name, address, and CVV code entered match exactly what's printed on the card. Any discrepancies can lead to verification failures.

Make sure you are not using a virtual or prepaid card, as these are not accepted for Azure subscriptions.

Confirm that your billing address is in the country/region you selected during the sign-up process.

Check with your bank to ensure that your card is active and not blocked.

Ensure that third-party cookies are allowed in your browser, as this is necessary for the identity verification process.

Kindly let us know if the above helps or you need further assistance on this issue.

Please do consider to “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

Answer 1

Akpesiri Ogbebor 2,450

Hello CHINEDU UKAEGBU

Thanks for contacting MS Q&A. I will be able to help you with resolving your issues.

This is a common issue when setting up a Microsoft Azure free account, particularly regarding card verification during identity checks. Here's a guide to help you resolve it:

Card Type:
- Ensure you're using a credit or debit card supporting international transactions.
- Prepaid cards, virtual cards, or Verve cards (in Nigeria) typically do not work.
Name & Address:
- The billing address and name entered must exactly match what your bank has on file.
- Avoid using abbreviations or nicknames.
Sufficient Balance:
- Ensure that your card has at least ₦100–₦200 (~$1) available, even though Azure will not charge you — it makes a temporary authorization hold to verify.
Browser or Network Issues:
- Clear your browser cache or use a different browser (e.g., switch from Chrome to Edge).
- Try using incognito/private mode.
- If possible, switch to a different network (Wi-Fi/data). Some ISP settings may block Microsoft services.
Try a Different Card:
- If using a local debit card, consider trying a Visa or Mastercard from a recognized provider like GTBank, Zenith, UBA, Access, or First Bank.
- Avoid using student or savings-only accounts.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Siri

CHINEDU UKAEGBU 0 Reputation points

2025-06-22T15:37:37.96+00:00

Thank you for your answer, however, I have tried two different cards one from GTB and the other one from Access bank, and they are both funded. But the only thing I observed is that when completing my personal details on Microsoft page during the account creation, my middle name was wrongly captured as against what I have on the account but I felt it wasn’t going to be any issue as the name is not stated on the cards am using.

Could that be the issue? If yes, how can I edit my personal details?
Akpesiri Ogbebor 2,450 Reputation points

2025-06-22T15:40:26.84+00:00

If you are experiencing that, I will advise you to contact support directly for assistance.

You can contact Microsoft Support directly for Azure account setup issues:

Visit: https://aka.ms/azuresupport

Choose “Subscription Management” → “Account Setup”.

Select “Chat” or “Submit a ticket”.
Akpesiri Ogbebor 2,450 Reputation points

2025-06-22T15:49:06.9833333+00:00

Are you using a dollar debit card?

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Identity Verification by Card

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