Update & Security tab doesn't open, but rest of settings does

Question

Hi all. I have an HP x2 Detachable 10-p0XX laptop with Windows 10 installed, OS build 19041.1. It was given to me a couple weeks ago and I've been troubleshooting various things since. My current issue that I'm stuck on is that the Updates & Security settings won't open, no matter how I try to access it. I can open settings, other settings options will open, but if I try to access Updates the cursor loads a little, then the settings app closes and nothing else happens.

I've tried switching users, running an SFC scan, and a BIOS repair, and of course restarting. I'm hesitant to reinstall windows bc I think somehow that's what caused this.

For background, my main struggle up til now has been trying to get my one USB port to work. In doing this I somehow disabled something essential so I had to reinstall windows, only keeping personal files. almost everything is back as it was, USB port still doesn't work but everything else is fine, besides now I can't access Updates. I'm pretty sure I haven't changed anything since reinstalling. Does anyone know what else I can do?

Answer 1

Dear Emily,

Straight Answer: Your inability to open the "Update & Security" tab in Windows 10, especially after a recent reinstallation, is a known issue that can stem from corrupted system files, misconfigured services, or outdated system builds. Here are the recommended steps to resolve this, starting with the least invasive methods.

1. Run System File Checker (SFC) and DISM

While you've run an SFC scan, it's crucial to also run the Deployment Image Servicing and Management (DISM) tool, which can repair the underlying Windows image that SFC uses.

1. Open Command Prompt as Administrator: Press the Windows key, type "cmd", right-click on "Command Prompt", and select "Run as administrator".
2. Run DISM: In the Command Prompt window, type the following command and press Enter:

      DISM /Online /Cleanup-Image /RestoreHealth
   

   This process may take some time.
3. Run SFC again: Once DISM is complete, run the SFC scan again by typing the following command and pressing Enter:

      sfc /scannow
   

4. Restart your computer: After the scan is finished, restart your HP x2 Detachable and check if you can access the "Update & Security" settings.

Best Regards,