Windows 11 - BSOD stop code "KMode Exception Not Handled"

Question

Hi Microsoft Support,

I’m reaching out for assistance regarding an ongoing issue with one of our users' laptops. The device continues to experience blue screen (BSOD) errors despite several troubleshooting steps already taken.

Here’s what we’ve done so far:

Updated all device drivers

Ran full hardware diagnostics (no issues found)

Performed complete malware and security scans

Upgraded the system from Windows 10 to Windows 11

Applied the latest BIOS and firmware updates from the manufacturer

Unfortunately, the BSODs are still occurring after these steps.

Could you help us identify any additional diagnostics or recommended steps we can take to resolve this?

Appreciate your support.

Answer 1

1)Please run the V2 log collector (temporarily using English as the default language) and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions - Windows 10 Forums

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

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https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

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2)Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

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For share links please use drop box or google drive.

Make sure that links are available without sign in.

https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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