Azure Subscription Issue

Question

Hi, I am Sarada just now I created an azure free portal account while I go to my subclscription plan they didn't show the plan details and also while I delete my card on payment section this one also not processed please take a look on my that is 30days free portal /pay as you go account

Answer 1

Hello Sarada Dasari,

Thanks for your question.

To contact support as requested, you need a billing ticket

I can guide you on how you will reach them. Do note that billing requests are free 

I will guide you on how to create a billing ticket below:

1. Go to the support page and click Create a support request. Like in the screenshot

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

3. On the right hand pane you will see a describe your issue. It will initially attempt to help use the assistant to help resolve. Type billing in the box and select billing then click next this will bring your subscription which you select. It will load up some items, scroll down to the “help+support” part and click create create a support request

Clicking this will take you to the support page.

After filling the first page it will try to recommend solutions for you, which since you want a support request and need assistance, do not click any. Instead wait a bit.

Then you can describe your issue and get assistance

You can aslo contact support via the global service numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola