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Cannot log in to Admin account through authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 78%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIJ%3C/text%3E%3C/svg%3E)
Info Jimtech
5
Reputation points
I cannot log in to my MS365 admin account due to authenticator issues.
I managed to contact an actual employee twice to try and resolve my issue.
These calls gave me a MS casenumber wich i can provide when necessary.
The employee told me another employee would contact me back on the connected phone number wich is known and correct in the account.
I have not received any calls, might be so that i was contacted by foreign countrycodes (other then +32 from belgium)
I do not pick up the phone when called by numbers not starting with +32 due to the possibility of them being either spam/phishing or other malafide calls
I would like to get on call with an actual person to resolve this issue as i need to get onto my admin account. I need the get the invoices for the accoutancy of my company. and i would like to re-enable the correct accounts on my authenticator
Thanks,
Jimmy
Microsoft Security Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 55.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Priyanka Dusane 5 Reputation points2025-06-24T17:33:31.9266667+00:00 I am facing the same issue, not able login admin console due to lost my mobile! request you plz support to how to resolve this issues.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NoOneCan 1,055 Reputation points Volunteer Moderator2025-06-24T17:20:18.82+00:00 -
Info Jimtech 5 Reputation points
2025-06-24T17:48:10.6533333+00:00 It was forwarded the first time i got in contact with an actual employee. This is how i got my initial case number. (about 3 months ago)
This was confirmed the second time i managed to get a call in, that employee told me they tried reaching me on the phone number added to my account (wich also was double checked on by said employee through a sent text message.)
He also told me this type of problem can only be resolved over the phone with someone capable of getting into the admin data for the authenticator reset.
I told him that i ussually do not reply or answer to foreign country codes, only +32 belgian numbers.
This phone call was around 4th of this month. AFAIK i have yet to receive a follow up call..
all i need for the account is to be released from the authenticator 2 step confirmation so i can log in and set it up to work again on my current phone and app.
but sadly there seems to be no other way around except handling it over the phone.
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