Azure Speech service transcription running forver

Question

Azure Speech service transcription running forver

Ulhas Hulyal, Nilesh 35

We've been using Azure Speech Service with a managed identity for batch audio transcriptions. The service performed flawlessly until June 20th. However, as of June 23rd, our batch transcription jobs are stuck in a 'running' state indefinitely and are not generating any output.

Have attached a screenshot from the Azure Speech portal for reference.

User's image

We also tried to use Azure batch transcription service in another speech resource for which managed identity is not enabled in those resource below 3 audio transcription worked quickly as expected.
Any insights into why our speech resource suddenly stopped working would be greatly appreciated.

Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-23T16:54:32.5366667+00:00

Hello Ulhas Hulyal, Nilesh,

Hope the pointers from Jerald Felix been insightful to you. We can check the audios format (16 KHZ sampling)/Supported language here

Additional suggestion to test smaller size audio files ( 30 -40 second)

Could you share the region details and share few sample audios in private chat to replicate the issue

Thank you
86247580 5 Reputation points

2025-06-23T20:40:55.8933333+00:00

Hello,
Same exact issue but using Power Automate, Azure Batch Speech-to-text and Create transcription (V3.1) https://learn.microsoft.com/en-us/connectors/cognitiveservicesspe/#create-transcription-(v3.1)

The Power Automate Job has been working great for a month, picking up audio files and transcribing them quickly and all of the sudden on 20 Jun 2025 at after 8am EST, we never get a status =succeeded anymore. We have not been able to run successful transcriptions for 3 days now.
All requests get stays stuck Running for over 1hr and then we have a timeout on our side

Any thoughts would be much appreciated
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-24T18:34:26.4766667+00:00

Hi 86247580

I had tested Batch transcription job yesterday with two sample audios in East US2 region.

so, either it might be a specific region outage or Batch transcription quota has exhausted, or the audios are not in supported format (not the case for you as it worked earlier)

You can change the region of speech resource mentioned in https://learn.microsoft.com/en-us/azure/ai-services/speech-service/regions?tabs=stt to deal with regional outages.

Thank you.
86247580 5 Reputation points

2025-06-24T20:32:47.57+00:00

Hello Manas,
We are EastUS location, Pay as you go subscription.
I cannot find any outage either from the page you mentioned
Our audios are normal .wav files. They have been working fine for a month
I am not sure where to check the batch transcription quota in Azure. It is not giving me back an error "Exhausted Quota" when calling the Create Transcription". It just stuck at "Running" We are pay as you go and we maybe send one transcription every couple hrs.
I have a feeling something else is going on because other forums show users having similar issues starting 20 jun2025

https://learn.microsoft.com/en-us/answers/questions/1666217/azure-ai-speech-with-whisper-leaves-jobs-stuck-in
https://learn.microsoft.com/en-us/answers/questions/1688764/azure-speech-to-text-batch-stucked-on-running-stat

Any help would be much appreciated
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-24T20:47:18.7566667+00:00
Hi 86247580

Found a good number of autogenerated product group ticket on Transcription related events. Have informed team and checking with team internally further.

Could you test with fewer sample audios except below regions and let us know.

East US

Sweden Central

East Asia

West US

Central US

West Europe

Germany West Central

Thank you
86247580 5 Reputation points

2025-06-24T21:50:58.99+00:00

Thank you for your help. I have been struggling with this issue for 2 days.
I think I can only test for EastUS since the azure speech service is created against that location

I just tested a tiny file of 302kb

and it took 10min to get a succeeded Status from Get Transcription (It was in the Running Status for that long) when it usually will take 1min.
The translation was just 2 sentences.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-25T00:32:24.81+00:00

Yes, Agreed with you on slowness on few files.

Ulhas Hulyal, Nilesh, could you help with the details requested in private chat.

Need those details to create a support ticket on your behalf and escalate to product group.

Thank you.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-25T19:21:00.5233333+00:00

Hi 86247580 and Ulhas Hulyal, Nilesh,

Have tried to loop in product team on slowness observed in batch transcription. Shall update once we hear back from them.

Thank you
Ulhas Hulyal, Nilesh 35 Reputation points

2025-06-26T03:36:41.9233333+00:00

Hi @Manas Mohanty
We are checking with our support team.
Richard Wells 0 Reputation points

2025-06-30T17:49:37.8166667+00:00

Hi all,

Thank you for making this post. I wanted to add on that I, too, am experiencing this wild runtime with the Azure AI Speech service in the East US region. It's very hit or miss. Small files are taking far too long to complete.

At this very moment I am running batch transcription on a file that is 2 minutes long. It has been running for over 30 minutes. I deployed another Speech service in East US 2 and started the same file as a Batch Transcription, and it completed in just over a minute.

Something is up with the East US region service, I think.
86247580 5 Reputation points

2025-06-30T17:55:41.4633333+00:00

Hi Richard,
I agree with your assessment that EAST US region is part of the issue. Your solution is what I had to do last week since I could not sit and wait for a resolution.
I created a new speech service against the EAST US 2 and it has been running ok for the past 5 days and not timing out
Richard Wells 0 Reputation points

2025-06-30T22:53:42.5533333+00:00

Follow up that in my last comment I mentioned a 2-minute file that had been running for 4 minutes. It ended up running for many hours and ultimately failing.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-07-01T06:40:34.3+00:00
Richard Wells

Already informed product group on multiple thread. Please test with regions excluding for now. Found a duplicate support ticket on same context and trying to give some traction on the context.

East US

Sweden Central

East Asia

West US

Central US

West Europe

Germany West Central

Have already requested a support ticket Ulhas Hulyal, Nilesh for possible PG escalation but could not receive input on it.

Thank you.

1 answer

Your answer

Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-23T16:54:32.5366667+00:00

Hello Ulhas Hulyal, Nilesh,

Hope the pointers from Jerald Felix been insightful to you. We can check the audios format (16 KHZ sampling)/Supported language here

Additional suggestion to test smaller size audio files ( 30 -40 second)

Could you share the region details and share few sample audios in private chat to replicate the issue

Thank you
86247580 5 Reputation points

2025-06-23T20:40:55.8933333+00:00

Hello,
Same exact issue but using Power Automate, Azure Batch Speech-to-text and Create transcription (V3.1) https://learn.microsoft.com/en-us/connectors/cognitiveservicesspe/#create-transcription-(v3.1)

The Power Automate Job has been working great for a month, picking up audio files and transcribing them quickly and all of the sudden on 20 Jun 2025 at after 8am EST, we never get a status =succeeded anymore. We have not been able to run successful transcriptions for 3 days now.
All requests get stays stuck Running for over 1hr and then we have a timeout on our side

Any thoughts would be much appreciated
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-24T18:34:26.4766667+00:00

Hi 86247580

I had tested Batch transcription job yesterday with two sample audios in East US2 region.

so, either it might be a specific region outage or Batch transcription quota has exhausted, or the audios are not in supported format (not the case for you as it worked earlier)

You can change the region of speech resource mentioned in https://learn.microsoft.com/en-us/azure/ai-services/speech-service/regions?tabs=stt to deal with regional outages.

Thank you.
86247580 5 Reputation points

2025-06-24T20:32:47.57+00:00

Hello Manas,
We are EastUS location, Pay as you go subscription.
I cannot find any outage either from the page you mentioned
Our audios are normal .wav files. They have been working fine for a month
I am not sure where to check the batch transcription quota in Azure. It is not giving me back an error "Exhausted Quota" when calling the Create Transcription". It just stuck at "Running" We are pay as you go and we maybe send one transcription every couple hrs.
I have a feeling something else is going on because other forums show users having similar issues starting 20 jun2025

https://learn.microsoft.com/en-us/answers/questions/1666217/azure-ai-speech-with-whisper-leaves-jobs-stuck-in
https://learn.microsoft.com/en-us/answers/questions/1688764/azure-speech-to-text-batch-stucked-on-running-stat

Any help would be much appreciated
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-24T20:47:18.7566667+00:00

Hi 86247580

Found a good number of autogenerated product group ticket on Transcription related events. Have informed team and checking with team internally further.

Could you test with fewer sample audios except below regions and let us know.

East US

Sweden Central

East Asia

West US

Central US

West Europe

Germany West Central

Thank you
86247580 5 Reputation points

2025-06-24T21:50:58.99+00:00

Thank you for your help. I have been struggling with this issue for 2 days.
I think I can only test for EastUS since the azure speech service is created against that location

I just tested a tiny file of 302kb

and it took 10min to get a succeeded Status from Get Transcription (It was in the Running Status for that long) when it usually will take 1min.
The translation was just 2 sentences.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-25T00:32:24.81+00:00

Yes, Agreed with you on slowness on few files.

Ulhas Hulyal, Nilesh, could you help with the details requested in private chat.

Need those details to create a support ticket on your behalf and escalate to product group.

Thank you.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-06-25T19:21:00.5233333+00:00

Hi 86247580 and Ulhas Hulyal, Nilesh,

Have tried to loop in product team on slowness observed in batch transcription. Shall update once we hear back from them.

Thank you
Ulhas Hulyal, Nilesh 35 Reputation points

2025-06-26T03:36:41.9233333+00:00

Hi @Manas Mohanty
We are checking with our support team.
Richard Wells 0 Reputation points

2025-06-30T17:49:37.8166667+00:00

Hi all,

Thank you for making this post. I wanted to add on that I, too, am experiencing this wild runtime with the Azure AI Speech service in the East US region. It's very hit or miss. Small files are taking far too long to complete.

At this very moment I am running batch transcription on a file that is 2 minutes long. It has been running for over 30 minutes. I deployed another Speech service in East US 2 and started the same file as a Batch Transcription, and it completed in just over a minute.

Something is up with the East US region service, I think.
86247580 5 Reputation points

2025-06-30T17:55:41.4633333+00:00

Hi Richard,
I agree with your assessment that EAST US region is part of the issue. Your solution is what I had to do last week since I could not sit and wait for a resolution.
I created a new speech service against the EAST US 2 and it has been running ok for the past 5 days and not timing out
Richard Wells 0 Reputation points

2025-06-30T22:53:42.5533333+00:00

Follow up that in my last comment I mentioned a 2-minute file that had been running for 4 minutes. It ended up running for many hours and ultimately failing.
Manas Mohanty 5,940 Reputation points Microsoft External Staff Moderator

2025-07-01T06:40:34.3+00:00

Richard Wells

Already informed product group on multiple thread. Please test with regions excluding for now. Found a duplicate support ticket on same context and trying to give some traction on the context.

East US

Sweden Central

East Asia

West US

Central US

West Europe

Germany West Central

Have already requested a support ticket Ulhas Hulyal, Nilesh for possible PG escalation but could not receive input on it.

Thank you.

Answer 1

Hello Ulhas Hulyal, Nilesh,

If your Azure Speech Service batch transcription job is stuck in the "Running" state indefinitely especially when using a custom model there are a few key areas to check. First, ensure that your custom model is properly deployed and in a “Ready” state in Speech Studio; if it’s not fully deployed, the job may silently hang.

Also, confirm that both the transcription job and the custom model are in the same Azure region, as region mismatches can cause indefinite queuing. Validate that your input audio file is in a supported format (like WAV or MP3), with a proper sample rate (8 kHz or 16 kHz), and not corrupted.

There have also been transient issues where simply retrying the transcription job after some time resolved the problem.

Please switch other available regions supported by Azure Speech resource.
Please check if your Batch subscription quota is exhausted or not.
Use other model version in Batch Transcription

If none of these step's work, it’s best to submit an Azure support ticket with details like the job ID, model ID, and timestamps so the backend team can investigate further.

Best Regards,

Jerald Felix

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Azure Speech service transcription running forver

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