HCNS Service Dashboard Dashboard not working

Question

HCNS Service Dashboard Dashboard not working

Hosein Paydar 0 Microsoft Employee

Hello team,

The HCNS Service Dashboard is not loading date for me although I do have the required membership on coreidentity Entitlements.

https://dataexplorer.azure.com/dashboards/

Please guide me on how to fix this issue.

Thanks,

HoseinScreenshot 2025-06-23 093702.png

Hosein Paydar 0 Reputation points Microsoft Employee

2025-06-23T19:18:43.3133333+00:00

Thank you for the response Ganesh. Based on the error while loading the data, looks like I still have access issues although I am a memebr of all the requirted Entitlements, showing user is not authorized to read the database ServiceHealth.

One instance:

Principal 'aaduser=0efb1efc-c1df-4b5f-a6f0-c7acbacb8856;72f988bf-86f1-41af-91ab-2d7cd011db47' is not authorized to read database 'ServiceHealth'.
Ganesh Gurram 7,295 Reputation points Microsoft External Staff Moderator

2025-06-24T18:40:51.0233333+00:00

@Hosein Paydar

Based on what you've described, it seems this may require support from your internal IT department, especially if it involves local policies or access controls. Please check with them to see if any configurations need to be updated.

Thank you.
Ganesh Gurram 7,295 Reputation points Microsoft External Staff Moderator

2025-06-25T13:23:32.7733333+00:00

@Hosein Paydar

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Hosein Paydar 0 Reputation points Microsoft Employee

2025-06-23T19:18:43.3133333+00:00

Thank you for the response Ganesh. Based on the error while loading the data, looks like I still have access issues although I am a memebr of all the requirted Entitlements, showing user is not authorized to read the database ServiceHealth.

One instance:

Principal 'aaduser=0efb1efc-c1df-4b5f-a6f0-c7acbacb8856;72f988bf-86f1-41af-91ab-2d7cd011db47' is not authorized to read database 'ServiceHealth'.
Ganesh Gurram 7,295 Reputation points Microsoft External Staff Moderator

2025-06-24T18:40:51.0233333+00:00

@Hosein Paydar

Based on what you've described, it seems this may require support from your internal IT department, especially if it involves local policies or access controls. Please check with them to see if any configurations need to be updated.

Thank you.
Ganesh Gurram 7,295 Reputation points Microsoft External Staff Moderator

2025-06-25T13:23:32.7733333+00:00

@Hosein Paydar

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

@Hosein Paydar

It sounds like you're having trouble with the HCNS Service Dashboard not loading data even though you have the required membership on coreidentity Entitlements. Here are a few steps you can try to troubleshoot this issue:

Check Browser Compatibility - Sometimes, the dashboard may have issues loading based on the browser you're using. Try accessing the dashboard in a different browser or clearing your current browser's cache and cookies.

Verify Permissions - Ensure that your membership grants you the necessary permissions to view the dashboard. If your access was recently changed, you may need to check with your admin.

Service Connection Point - If applicable, ensure that the service connection point is not running in offline mode. If it is, try switching to online mode and see if that resolves the issue.

Try Different Network - Occasionally, network restrictions can prevent dashboards from loading. If possible, try accessing it from a different network.

If you're still experiencing issues, please share the exact error message or behavior you're seeing.

I hope this information helps.

Kindly consider upvoting the comment if the information provided is helpful. This can assist other community members in resolving similar issues.

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HCNS Service Dashboard Dashboard not working

1 answer

Your answer