Deleted Azure Cloud PA are still showing in Palo Alto portal

Question

I removed 3x Cloud PA from Azure however they are still showing in the PA support portal. I contacted PA support and they stated that because they were created with the Pay as you go Azure method they must be removed from the Azure side. I do not see them in my Azure resource groups. Besides just wanting them removed I am concerned about using credits in the PA portal.

Answer 1

Hello Eric Mortimer

It seems you're encountering a problem with the Cloud PA instances you deleted from Azure still appearing in the Palo Alto portal. I understand why this could be a concern, particularly with respect to credits.

Please ensure to review all resource groups in your Azure subscription, as resources may occasionally be located in an unexpected group.

Even though you mentioned they don’t appear in your Azure resource groups, it might be worth running a command to ensure the instances are truly gone:

• Replace <your_resource_group> with your actual resource group name to view all existing network resources.
• az network vnet list --resource-group <your_resource_group>

Make sure to replace <your_resource_group> with your actual resource group name to see all existing network resources.

Sometimes resources are dependent on other resources, such as a Virtual WAN. Please check to ensure there are no dependencies that might prevent complete deletion.

If you're still seeing them on the portal, you can try deleting any lingering resources manually using the Azure CLI:

az resource delete --ids <resource_id>

Replace <resource_id> with the Resource ID of the PA instances if you can find them.

Since Palo Alto support mentioned that the removal must be done from the Azure side, ensure you check if the instances have been removed from all sections in the Palo Alto console. Sometimes, refreshing or waiting a bit can help.

Please share the below information for more understanding:

• How did you delete the Palo Alto instances from Azure?
• Do you have any remaining resources in the Azure service related to those Cloud PAs?
• Are you seeing any specific error messages in the Palo Alto portal?

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Hope the above answer helps! Please let us know do you have any further queries.

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