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How to can I access Entra portal after MFA Rollout?

Sergio A 0 Reputation points
2025-06-24T20:14:29.9666667+00:00

I am having problems accessing the Entra ID portal after the mandatory MFA rollout. I have tired to extend it through the Microsoft link (https://aka.ms/managemfaforazure) and through the Azure CLI (https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-unlock-users-for-mandatory-multifactor-authentication) but neither has worked.

The worst part is that since I am not able to login to Entra I cannot submit a support ticket.

Has anyone ever run into this before? How can I get in contact with Azure support without going through heir ticketing system?

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
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  1. Sanoop M 4,145 Reputation points Microsoft External Staff Moderator
    2025-06-26T05:55:39.9066667+00:00

    Hello Sergio A,

    Please check with any of the Global admins in your tenant to revoke your current MFA sessions and again re-register for MFA for your user account by following the below steps:

    To manage user settings, please complete the following steps:

    1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

    2.Browse to Identity > Users > All users.

    3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose "Revoke multifactor authentication sessions" and then select “Require re-register multifactor authentication” option for the affected user.

    Please refer to the below Screenshot for your reference.

    Screenshot of manage authentication methods from the Microsoft Entra admin center.

    Please login to portal.azure.com and complete the MFA registration process.

    If there are no other Global admins in your tenant, please provide me the below requested details so that I can proceed with engaging Data Protection team.

    As this information contains Personally Identifiable Information (PII), please share the following details via private message:

    Contact phone number (add +Country code)

    Contact email address

    Global admin email address (affected account)

    Country

    TimeZone

    Please send me the above requested details via private message so that I can proceed with the creation of support ticket with Data Protection team to resolve your issue.

    Please let me know if you have any questions.

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