API Management: Parameters not working in Email Notification Template

Question

The parameter $OrganizationName is used in Notification Templates such as "New developer account confirmation".

It shows an old Publisher Name which I set when creating the API Management instance. This was subsequently changed. In Notification Templates > Email Settings > Organization name, the new name is shown.

But when a new developer signs up they are seeing the old name. Please can someone explain how I can force $OrganisationName to be updated in line with the new name?

Thanks!

Answer 1

Hello,

Welcome to Microsoft Q&A,

Even if you change the “Organization name” in the Email Settings UI, the change does not propagate to the existing notification templates. This is by design, as the templates are customizable and detached from dynamic config after creation.You can manually edit the affected notification templates and either:

• Replace $OrganizationName with the actual text
• Or clear and re-insert $OrganizationName, save, and test again (rarely updates dynamically, but worth testing)

Please Upvote and accept the answer if it helps!!