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Subject: Locked out of Azure AD Tenant – MFA reset needed, receiving 8-digit Authenticator code
Body:
Hi team,
I'm currently locked out of my Azure AD tenant and unable to access my admin account. Microsoft Authenticator is generating an 8-digit code instead of the standard 6-digit code, and I’ve already tried the usual troubleshooting steps:
Unfortunately, I’m the only global admin on this tenant, so I have no alternate recovery method or admin available to reset MFA.
Request:
Please escalate this case to the Microsoft Data Protection team for an MFA reset. I can provide tenant ID, recovery email, contact number, and other verification details upon request.
Thank you for your help—this issue is critical as it’s blocking access to essential cloud resources.
Kind regards,
Gaurav
Hello Gaurav Singh,
Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Hey there, Gaurav Singh
- Attempted to raise a support ticket and contact helpline with no success
Please can you try phoning support using the phone number listed on this page here: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD
Are the team able to help from there?
Thanks,
Nathan
Hi Nathan,
I tried calling these numbers. I was redirected to help.micerosoft.com, when I try to raise a ticket after choosing the Azure product the same login page appears. Since 2 tier authentication is enabled, I was not able to raise the support ticket.
Hey there, Gaurav Singh
What region are you in?
It may be worth contacting sales for Azure, while I try and see what options you have available and see if they can do something. Their numbers are here: https://azure.microsoft.com/en-us/contact#regional-phone-numbers
Thanks,
Nathan
Hello Gaurav Singh,
The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to re-register MFA.
To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.
Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.