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What about voice routing policy?
Teams phone call issue
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Rita Rita
0
Reputation points
Hello
Please i need your help on this issue.
We are having an issue with Teams phone call issue.
One of my customers have purchased the Teams licenses: Teams Phone with Calling Plan & Microsoft Teams Enterprise.
The Customer was able to make Teams call on the first day but was not able to make calls again.
We have checked a few things:
- The use of incognito/in-private browser on the Teams Online
- Using the Teams App
- Clear Teams Cache: %appdata%\Microsoft\Teams
- Assigning M365 Basic trial license
The customer is not able to make call because the dial pad is missing for him to dial phone number
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