Your Microsoft Advertising Manager account has been suspended for violation of Microsoft Advertising policies

Question

Hello,

I just signed up to bing for a new website, I created a basic campaign as part of the setup.

A short time later I got an email saying, "Your Microsoft Advertising Manager account has been suspended for violation of Microsoft Advertising policies. Please know that we have taken this matter seriously and thoroughly investigated the issue before making this decision."

However, no mention of what the problem was. Really confused about this one, I mean it's a pretty vanilla e-commerce store. It's not in any way offensive, or radical, or controversial or anything. It just sells food products!

I currently have 11 e-commerce websites running on google ads (which this was the first one I was going to copy on to bing), so it's not like I don't know what I'm doing...

How do I appeal this?

Thanks.

Answer 1

Hello JohnFDF,

Thank you for reaching out Microsoft Advertising Community Forum. This is Princess and I’ll be assisting you today.

I understand that this situation can be challenging given that your account has been closed despite the fact that you have only recently joined up. Microsoft Advertising ensures that advertisers and customers has a safe environment when using our platform.

Please know that once you have created an account, this will automatically undergo an account review to make sure that it is compliant with our policy.

There could be multiple reasons for the suspension, and you may consider checking the following policies below for reference.

• Text and Ad Style
• Financial Products and Services
• Relevance and Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

I'll be sending a private message to discuss this further and to address the issue.

Thank you,

Princess | Microsoft Advertising Support Specialist | 800-518-5689

Answer 2

I have the same problem, and I contacted Microsoft support, and the employee says that the matter is not in his hands, and that a specialized department has made a final decision that your account is dangerous hahaha

It is stupid for Microsoft to deal in this way, as I have been running the same ads for the same company in Google for years, and we spend thousands of dollars a month, and when we wanted to launch a campaign through Microsoft, the account was closed in this stupid way

Answer 3

Hello JohnFDF,

Thank you for reaching out Microsoft Advertising Community Forum. This is Princess and I’ll be assisting you today.

I understand that this situation can be challenging given that your account has been closed despite the fact that you have only recently joined up. Microsoft Advertising ensures that advertisers and customers has a safe environment when using our platform.

Please know that once you have created an account, this will automatically undergo an account review to make sure that it is compliant with our policy.

There could be multiple reasons for the suspension, and you may consider checking the following policies below for reference.

 

• Text and Ad Style
• Financial Products and Services
• Relevance and Quality
• Restricted & Disallowed Content
• Traffic Quality
• User Safety & Privacy

I'll be sending a private message to discuss this further and to address the issue.

Thank you,

Princess | Microsoft Advertising Support Specialist | 800-518-5689

I've seen multiple posts from people with the same message, and they all have this reply from a miscrosoft agent that looks promising - like they'll actually get the problem fixed.

But it's now over a week later and after having provided the information requested, they've just come back again with the same answer, basically "we've banned you, we won't tell you why, the answer is final, get lost"

Apparently, our website is still "dangerous" to microsoft customers for some reason. As I said before it's just a basic store, that sells a non controversial, non prohibited product which has been scanned repeatedly for viruses and malware.