Surface Pro 3 Activate Windows message

Question

I just purchased a Surface Pro 3 for my daughter. She got an error trying to activate the OS, but didn't tell me. She now has a message at the bottom right corner of the display

Activate Windows

Go to Settings to activate Windows

The display is dark, so I cannot go to settings to activate Windows.

Anyone know how to fix this?

Answer 1

Windows 10 came preinstalled on my computer, how do I find the product key?

Press Windows key + X

Click Command Prompt (admin)

Enter the following command:

wmic path SoftwareLicensingService get OA3xOriginalProductKey

Hit Enter

The product key will be revealed, copy the product key

Click Start > Settings > Update & security> Activation > Change the product key then enter the product key then click Next to Activate

or;

Press Windows key + R

Enter the following command in the Run line:

ms-settings:activation

Hit Enter

Answer 2

Hi Barb,

Thank you for getting back to me. I didn't think this was normal behavior, since I purchased it through Amazon, I will return it for another one. It was purchased new, or at least advertised as new and came in an original box.

Thanks

Marc

Answer 3

that is not normal behavior for a new Surface. return it and repurchase. do not

exchange online with Microsoft as you will get a refurb.

did you buy this new? refurb? used? where did you purchase it?