Azure linkd device, option to login as "Other User" vanished

Question

Hi there,

We have a weird issue that has just come up with one of our devices. We use a cloud-only environment with Intune enabled devices and Azure logins. One of our users recently reported an issue where they tried to login to a shared device and the only option was to login as the last signed in user. There was no option to select "Other user" and also none of the usual sign-in options were appearing. The account of the last logged in user had been deleted so we couldn't' get in with that.

We've brought this device back in and I was able to access it using safe mode (ran SFC and DISM scans, all fine). I've since rebooted it and now the only option is to login as local administrator - which is disabled! Anyone know what is going on with this device? I can't seem to reboot it or "Fresh Start" it from the Intune panel so it's like the whole thing has locked up somehow. Any ideas?

Answer 1

It seems that there are certain policies that can trigger this.

Please try the following as suggested here:

• Go to search and type gpedit.msc and open it.
• Go to computer configuration - windows settings - security settings - local policies - security options
• Find the Interactive Login: Don't display last signed in and enable that.
• Reboot and you should be good to go.