ARM64 processor problems

Question

Microsoft blew it on this one. I, and many others who bought a surface pro X with an ARM processor, bought a piece of junk.

You can no longer plug in a printer and have windows recognize it or manually install printer drivers because this machine will not allow it. This is the first computer that I bought that you can't just plug ang play. As far as I am concerned, this surface is garbage. Who designed this operating system? Microsoft is blaming printer manufacturers for not developing drivers instead of having the computer recognize a new device and automatically download the required drivers. This is the first computer that I have ever had this problem with. I am so upset with microsoft for this.

Answer 1

No, your response didn't help. None of the printer manufactures have drivers for your piece of junk ARM processors to download. Why would microsoft put a product out there that does not use any available drivers just like all of the other computer manufacturers do. Every other processor out there will recognize a new device and automatically download the drivers or allow you to install the drivers yourself. I will never purchase another microsoft computer again. I have purchased many computers before, and this is the first one to cause me so many problems and headaches. Why would anyone develop a processor that is not compatible with what is available. It is not up to the peripheral manufacturers to create all new drivers because the microsoft engineers are to lazy to make their processors compatible with existing devices. Looks like a cheap money grab to me.

Luckily I was able to return my microsoft surface pro X for a full refund. Maybe you should re-learn what customer service is and do not sell a product that is not compatible with devices currently available to every other platform.

Answer 2

That is ridiculous. Why should someone have to jump through so many different hoops just to get a computer to act like every other computer is supposed to work. You are missing the point. I spent $1,500 for a laptop that would not allow any printers to connect to it. I even went to the microsoft app store to download an app that allegedly would allow me to only print from my device that also has a scanner. But, because of the ARM64 processor, I could not download that app from the microsoft store to a microsoft computer. That is just poor design and engineering on the part of microsoft. Microsoft has lost all of its credibility. And printer manufactures do not make drivers that are compatible with the ARM64 processor. The microsoft surface pro x is an overpriced piece of garbage.

Answer 3

I could really use some help.  While it may not be Microsofts fault, selling a device that does not comply wiht expected norms in business is amounts to slight of hand.  There should be a label stating "Does not work with most printers and we refuse to publish a list of printers for you to check out".  Not only should we have been informed, Microsoft should at least "TRY" to help us.  Please put up a list of printers that "DO" have a driver available so we can purchase one !   Is this really to much to ask?!  I spent nearly $3000 on mine and will never buy another piece of hardware from microsoft again.  Pretty sure MS should just stick to Software.  Really frustatinng, not that is happened, just a  trillion dollar company is doing nothing to fix it.

If anyone out there knows of a workaround for a  brother pixima g2411 please reach out.

Answer 4

Nice try, but the microsoft ARM processor is junk. I tried three different printers on the surface pro x and not a one works. So, your suggestion is just to buy a printer with the hopes that it will work. Maybe microsoft could send me a printer/scanner that would work on the pro x and solve my problems. How about developing a processor that will work with existing printers instead of trying to blame the printer manufacturers for not having drivers. The three printers that I tried on the surface pro x all work on two other windows 10 computers, so your cheap shot at trying to blame the printer manufacturers for your products defect is preposterous. And for your suggestion to try apps from the microsoft store, guess what, I did try and download a few apps that were supposed to help. But, guess what? Because I was working with the ARM processor, the microsoft pro x would not let me download those apps from the microsoft store to a microsoft computer because of compatibility issues.

Answer 5

Again, your response does not offer a solution. Not everyone is rich enough to go out and keep buying printers hoping that you will find one that works on an ARM processor. I tried a HP, Canon and Lexmark printers and none worked and none of the manufactures had drivers for an ARM processor. And FYI, i could not find anything for any printer stating that it would work with an ARM processor. I spent weeks on this problem and countless hours on the telephone, and not one person could offer a solution. And I even talked to tech support at a few of the companies. And guess what, microsoft blamed the printer manufacturers, and the printer manufacturers blamed microsoft. I spent $1,500 on what i considered to be nothing more than a paperweight. I agree with the previous comment, stick to software because you dropped the ball with the surface pro x. Luckily, i bought mine at costco, and after an hour pleading my case, they refunded me my purchase price. I then bought another laptop that, surprisingly, everything connected to it and works. I will never again buy a microsoft computer. Building something with the knowledge that many devices will not work with it is pathetic.