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Deleted items in Outlook sometimes go to Archive folder

Cloud_Geek_82 881 Reputation points
2021-01-13T20:48:56.377+00:00

Hi guys,

A user says that in Outlook deleted items sometimes go to Archive folder.
I checked File - Options - Advanced - AutoArchive - Run AutoArchive every checkbox is deselected.
Is it possible that for deleted item to go to Archive folder?
If yes is it possible to fix it?

Thank you.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Cloud_Geek_82 881 Reputation points
    2021-01-28T05:49:56.39+00:00

    The root cause is found.
    User just swiped left in mobile Outlook.
    Asked user to change swipe left action from Archive to Delete.

    2 people found this answer helpful.
  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2021-01-14T06:26:51.94+00:00

    Hi @Cloud_Geek_82 ,
    Before going further, what's the type of your account? POP, IMAP or Exchange?
    And does the "go to Archive folder" issue only happen to some specific random email messages? Or happens to messages which have something in common?

    As I know, in Outlook desktop client, usually the client itself will not automatically move emails. So, we may could try to troubleshot this issue from the user custom settings:

    1. Outlook rules might cause issues like this. It is suggested for you to disable all your rules and see if the issue would happen again. If the issue will not show up again, you can try to enable your rules one by one until you find the rule that caused the problem. (Note: Since the link/web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)
    2. There could be some add-ins in your Outlook client that cause this issue, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.

    By the way, personally I think user's operating habits may also cause this "go to Archive folder" issue. In Outlook desktop client, the "Delete" and "Archive" are close together like below and if the user clicks the archive button next to it by mistake, messages will be moved to the Archive folder.
    56419-14-21-41.png

    Any update, please feel free to post back.

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