Surface Pro Restart Loop

Question

Today, for seemingly no reason, my Surface Pro got stuck in a restart loop. It says "Your PC ran into a problem and needs to restart. We'll restart for you." It then gives me various Stop codes, some of them having .sys in the name.

I can get to the UEFI settings and choose to reboot from a USB. I have already formatted a 32 GB USB and have downloaded a copy of Windows 10 onto it. I can get to the screen where it wants me to select the language, then I click next and it gives me the restart error again and gets stuck there. How can I fix this?

Answer 1

Hi,
Did you use a Surface Recovery Image?
https://support.microsoft.com/en-gb/help/402351...
If so and it doesn't help, the device may need a service.
See the section If that doesn't help here
https://support.microsoft.com/en-gb/help/403723...

Answer 2

I've tried with the recovery image and it immediately gives me the "Your PC ran into a problem..." screen when I boot from the USB. Does this mean I should get it serviced?

Answer 3

Sorry, it looks to be so. Looks like it needs to get it serviced.

I ll ask a Surface expert and post back later in the day.

Answer 4

Surface pro 1^st^ generation? Surface pro 2017? Surface Pro 6? Etc. What are the individual stop code errors.  Also can you please try a 16GB USB flash stick formatted FULL, not quick, in another Windows computer.

Here are full instructions for using the official recovery image, but PLEASE tell us which Surface Pro you have.

Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB USB stick formatted FAT32 (use a Windows computer). Use FULL format and not quick format. Give the volume a name like surfboot.

Unzip/extract the recovery zip to the formatted USB stick and then-

To reset your Surface from a USB recovery drive:

Step 1:        Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds).

Step 2:         Insert the USB recovery drive into the USB port on your Surface.

Step 3:        Press and hold the volume-down button while you press and release the power button on your Surface.

Step 4:         When the Surface logo appears, release the volume button.

Step 5:        When prompted, select the language and keyboard layout you want.

Step 6:         Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of the screen.

Step 7:         Select the target operating system you wish to reset. This refers to the current operating system installed on your Surface.

Step 8:        Select Yes, repartition the drives, and on the next page, select Next.

Step 9:         Choose Just remove my files.

Step 10:        Select Reset.

Surface restarts and the Surface logo displays while the reset process continues (this can take a while).

Answer 5

From what I can see, it is a Surface Pro - 1796. I use the recovery image for that particular Surface model and windows version 1803. Using the steps provided, I could not get it to show the language or anything. With the usb (fully formatted, set up as a recovery drive, and with the recovery image files extracted to it), I could only see the Surface logo. It does a couple rotations of the loading dots under the logo and the bluescreens every time.