Surface Pro 7 camera not found

Question

I have just upgraded My Surface Pro 7 from Home to Pro and the camera now does not work. Any ideas please?

Answer 1

Now tried all these suggestions but still no camera.

Answer 2

I have managed to sort the driver problem but I still have no camera.

Answer 3

Tried all these apart from the EUFI bit. Could this Surface Radio monitor driver be part of the reason the camera doesn't work?

Answer 4

Thanks for reaching Microsoft Community, Tim Gosling.

In this case, it may be due to driver issue or software conflict. Please give these methods a try to isolate the issue:

• Force a shut down and restart your Surface. It resets the hardware and clears all the cache and memory for your hardware.
• Run Surface Diagnostic Toolkit and check for Windows Update. Make sure to check View Optional features and select all necessary updates for your device. Restart the Surface after installing updates.
• Manually install drivers and firmware Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo. Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.
• Run System File Checker in Windows 10.

If issue persists, make sure that Camera is enabled in UEFI. See How to get to the UEFI settings on a Surface for more details. Once you're in UEFI, go to **Devices,**locate IR and Front camera and ensure it's enabled. If it's already enabled, disable it****for at least 15 seconds and then back to enable. Click Exit and Restart device.

Hope this helps.