A popup keeps showing up and I don't know where it's coming from

Mika Mk 1 Reputation point
2021-01-14T01:09:04.873+00:00

Hello,

Ever since this morning (January 14th) on my Windows 10 computer, I'm seeing a message saying:

"There’s a problem with this app. Contact your system administrator about repairing or reinstalling it."
56346-error.png
There is another one that immediately follows up:

"Check the Windows Store for more info about SmartAudio 2."

I have to manually close it every ~10 seconds and it's interrupting my work. I should also mention the fact that if I don't close it, it eventually opens up the Microsoft store to an app called SmartAudio 2. I have never seen this app before and have no memory of installing it ever.
56220-error2.png

Any help is appreciated, thank you! !

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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3 answers

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  1. Kapil Arya 7,771 Reputation points MVP
    2021-01-14T06:42:16.337+00:00

    Hello,

    Try resetting the apps with which you're facing issue. Go to Settings app > System > Apps & features > App Name > Advanced options > click Reset.

    See if this helps!


  2. Jenny Feng 14,081 Reputation points
    2021-01-14T07:28:14.467+00:00

    @Mika Mk
    Hi,
    You could Re-register Windows Store through Windows PowerShell:
    Open the Start Menu.
    Type powershell into the Search bar.
    Right-click on the program named Windows PowerShell that appears. Click on Run as Administrat
    Type the following into Windows PowerShell and then press Enter:

    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    Once this command has been executed, your Windows Store will have been re-registered and you should now be able to open it successfully without being faced with any errors or issues.

    Hope above information can help you.

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  3. Castorix31 82,206 Reputation points
    2021-01-14T13:24:53.123+00:00

    You can try to launch Autoruns (Autoruns64.exe) to see if you find how this app is launched

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