Surface Go "No Bootable Device" 현상

Question

서피스 고를 사용하는 사용자입니다.

서피스를 부팅시키면 "No Bootable Device"가 뜨면서 부팅이 되지않는 현상이 발생하였습니다.

그래서 MS사에서 제시한 메뉴얼대로 usb를 활용해서 시도를 해보았지만, 결과적으로 실패했습니다.

이러한 상황에서 해외 사용자 게시물에서 UEFI version이 1.0.34인 기기에서 No Bootable Device error 현상이 발생한다는 글을 확인했습니다.

저의 서피스 고도 동일하게 UEFI가 1.0.34입니다.

해결방법이 있을까요?

** Moved from Windows/Windows 10/Windows Update, Recovery, and Backup

** Surface is not supported in the selected locale, moving to English to get proper support via translation.

Answer 1

Hello everyone Donghyun Kim1,

Thank you for contacting the Microsoft community. We apologize for the inconvenience caused by a problem with your device. Definitely not the experience we want.

To help diagnose the problem, we recommend that you contact Microsoft Support - Microsoft Support.

My dear

StevenK

Disclaimer: The post has been moved to English because there is no option for your language. Rest assured that we are not trained in your language, but we will try to solve the problem to the best of our knowledge.

Answer 2

Hello everyone Donghyun Kim1,

Thank you for contacting the Microsoft community. We apologize for the inconvenience caused by a problem with your device. Definitely not the experience we want.

To help diagnose the problem, we recommend that you contact Microsoft Support - Microsoft Support.

My dear

StevenK

Disclaimer: The post has been moved to English because there is no option for your language. Rest assured that we are not trained in your language, but we will try to solve the problem to the best of our knowledge.

Hi,

I have exactly the same problem and it is being experienced by other users after performing a windows update that upgraded the firmware of my Surface Go to 1.0.34.

This is exactly the same as what has occured to other users with a Surface Go as reported here:

https://answers.microsoft.com/en-us/surface/forum/surfacego-surfver_surfgo-surftop_install/surface-go-uefi-version-is-1034-and-no-bootable/9d1ba573-7929-489d-b31b-1b5912df529b?messageId=df4b15f6-5e1c-420b-97ee-968c49ea4ee5

My device was working perfectly fine beforehand but now will no longer boot and I receive the error "No Bootable Device". I attempted to contact Microsoft Support but Chat and Call me support options are unavailable. How do I get this resolved without having to send my laptop back and paying in excess of AU$300+ as it is no longer within warranty?

The Surface Go was working perfectly fine before these updates were applied.

Zoe.