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Surface Book 2 Keyboard adding extra characters when I type

Anonymous
2020-06-25T11:08:28+00:00

Today is a good day to wear pants over my legs - typed using the touch keyboard

Todaye ise ae goode daye toe we are pantse ove re mye l/e gs - same sentence typed with my Surface Book keyboard

See the issue?

It started randomly and there has been absolutely no damage to the Surface or keyboard. It also comes right on its own sometimes, but only for a while before it breaks again.

I've done driver updates, driver removals, Windows updates, a complete reset to the latest version of Windows was also done. After the reset of Windows the keyboard worked fine for two days before it broke again.

I'm pulling my hair out here, it's driving me nuts. Warranty expired 30 days ago.

I used a keyboard testing website and it said that when I press the L key, it also presses the / key.

Anyone else getting this?

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-26T01:30:37+00:00

    Hi, Octodonk!

    Thanks for reaching out to Microsoft Community and posting your inquiry. I like your sample there, it is indeed a good day to wear pants. Back to your concern, we're sorry that the issue is still happening on your Surface Book 3 even after performing a full reset on it. I am afraid that this is a hardware issue. We understand that the warranty, kindly Contact Microsoft Support right away to see replacement options that may be available. If you are outside the US, please check this page to know the number for your country in our list of Global Customer Service phone numbers.

    We hope this helps you out. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.  

    Kind regards,

    Janette_Z

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  2. Anonymous
    2020-06-26T01:58:03+00:00

    Cheers!

    This device has already been replaced twice before. But it looks like my warranty has been extended. Yay.

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  3. Anonymous
    2020-06-26T15:59:28+00:00

    Mine will usually do something likeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

    that

    Been a problem since some firmware update for meltdown/spectre. Been through 4 replacements.

    MS hardware and software is buggyyyyyyyyyyyyyyyyyyyyyyyyy

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  4. Anonymous
    2020-07-01T00:23:20+00:00

    Hello, Octodonk!

    Good to know that the warranty was extended.

    Regards,

    Janette_Z

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