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Surface Pro 8 Keyboard not working

Anonymous
2022-09-05T20:08:58+00:00

Hello,

The Keyboard of my Surface Pro 8 suddenly stop working. The first time this happened I follow the instructions of update, download surface pro 8 firmware and UEFI option. After that, it works for about 2 months but then the keyboard didn't work again. I contact support and it was shipped to replacement. I got the replacement and still the keyboard is not working.

I have tried all again and still not working. Is really disappointing this, I am not in US and to get serious service it really is very difficult.

If support can connect remotely and check will be good, I am out of options so far.

Thanks,

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2022-09-06T16:05:24+00:00

    Hi Jean Vial,

    Thank you for reaching Microsoft Community.

    I've sent you a private message for some details. Please check your profile's inbox and feel free to respond.

    Hope to hear from you.

    Kind regards,

    Lavenia

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