Screen Flickering and Ghosting

Question

Hi, I've read up on other posts about this issue, yet none of the solutions haven't help. I have noticed however that the ghosting and flickering only occurs when my cpu and memory are high. If I could please have some help that would be wonderful, thanks.

Answer 1

There are several flavors of screen flickering/shaking being reported. Customers

who exchange their SP4's report that the exchanged refurbs start flickering as

well.

If you have flickering/shaking when you boot to the UEFI, this is a hardware

issue. Wait until your SP4 is flickering if it doesn't do it constantly and then

access the UEFI to verify:

The UEFI settings can be adjusted only during system startup. To load the UEFI

firmware settings menu:

1. Shut down your Surface.
2. Press and hold the volume-up button on your Surface and at the same

time, press and release the power button.

3. When you see the Surface logo, release the volume-up button.

The UEFI menu will display within a few seconds.

If no issue in the UEFI, there is one flavor that MAY have a work around but it

may not work for your case.

https://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/part-of-top-of-display-is-echod-onto-the-bottom-of/edc25f08-737a-4e8f-955f-8ffe106ffc26?messageId=2215bcf6-a032-4806-9bfa-adebae732df3

• take a look at Hal's fix and see if this works for you.

Microsoft really doesn't have a solution for this - but if the fix to show

seconds works, recommend you don't even consider an exchange (which is what

Microsoft recommends to folks that call support) unless the issue returns. Your

original one year warranty is most likely up and it will cost you $$ to

exchange. (But if you ARE under warranty, you COULD exchange your SP4.)

There have been over 1000 people complaining about flickering issues. The trade

press has picked it up again last month. If you do a search, you will see what

the press is saying. Here is the search to run:

https://www.google.com/search?q=surface+pro+4+flickering&newwindow=1&rls=com.microsoft%3Aen-US%3AIE-Address&biw=1329&bih=655&source=lnt&tbs=cdr%3A1%2Ccd_min%3A12%2F1%2F2017%2Ccd_max%3A5%2F1%2F2018&tbm=

Microsoft outsourced agents are telling customers to reimage and jump through

all kinds of hoops. No one has reported that reimaging resolves the issue. If

you are in the US, you can try going to a physical retail Microsoft Store and

asking to see the manager to see if they will swap you out, even out of warranty

at no charge, or better, swap you for a newer Surface Pro 2017 (for an

upcharge).

I know this isn't good news. I've been trying to get Microsoft to say more than

"we are aware of the issue" for over 6 months without success. It's obviously an

issue that Microsoft doesn't want to really talk about (I don't work for

Microsoft).

Answer 2

Hi,

I've tested the UEFI trick and there is nothing wrong when i test it there. I also tried the fix you suggested but no luck there too. I live in Australia and the only microsoft store is in NSW and I don't live there.

Thanks anyways.

Answer 3

Your only option is to pay for an out of warranty exchange. You will need to

contact support

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

>i tried doing the UEFI trick again and it turns out it happens there too

Answer 4

side note,

i tried doing the UEFI trick again and it turns out it happens there too

Answer 5

I also keep getting the ghost and flickering which im finding really difficult to do my work. is there a way around this?  https://www.timberbuildingspecialists.co.uk/