Share via

Screen Mark

Anonymous
2021-02-21T13:50:09+00:00

My surface pro screen is showing a mark that does not disappear. I believe it is a burn mark but I am not sure. I am concern it will spread and my hardware will malfunction. Please advise.

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-21T17:18:02+00:00

    Hi vinsyszeto,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    To verify if issue is related to hardware or software, please boot the device to the UEFI settings and replicate if the issue also happens on the UEFI settings. Turn off the device > press the volume up button and the power button for 15 seconds. Once you see the Microsoft logo, release the power button. > then check if the screen marks are still visible.

    If the screen marks are still visible on the UEFI settings, this could be a hardware problem.

    Kind regards,

    John Neil_J

    Was this answer helpful?

    0 comments