Surface headphone pivot cracking

Question

I absolutely love the surface headphones, but no matter how religiously I use the case and handle with care, the earcup pivot pieces crack. This first affects the ANC coverage. Eventually the cables get damaged due to the loose plastic and the audio stops working. I’m on my second pair, same issue. Is this being addressed? I’d prefer no pivot and metal parts to keep a solid pair as it’s my only complaint.

Answer 1

Thank you for your guidance. This has now been submitted to Feedback Hub here: https://aka.ms/AAs9824

Answer 2

Hi J Wheeler,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear about the issues you're experiencing with your Surface Headphones. Given your preference for a more durable design, it might be worth providing feedback directly to Microsoft. You can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes.

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team. This way, your concerns can be heard and potentially influence future designs.

In the meantime, if your headphones are still under warranty, I recommend reaching out to Microsoft Support to see if they can offer a replacement or repair. Contact Us - Microsoft Support

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist