Surface Pro 4 - Repeated WHEA_UNCORRECTABLE_ERROR Blue Screens

Question

I'm not sure what's going on with my SP4, but over the last couple of days I've been experiencing this error. Even when there's nothing running apart from background processes.

When I get the error and it reboots, it will happen over and over.

It's just happened and I am unable to debug the error because it just hangs and reboots.

Should I be returning this to a Microsoft store for a replacement, or will a recovery image and a complete reinstall help?

Suggestions welcomed.

Thanks

SC

Answer 1

Hi JP,

Let's take the easy route then.

Here you'll find the exact drivers i'm using now.  

Note: You don't have to install/download dropbox to download ;-)

Try again and let me know if it worked.

Answer 2

Space Coyote,

Thanks for your query. Sorry to hear about the troubles you've experienced with your device. Based on the information provided, we suggest you contact assisted support for an exchange.

Answer 3

Hi Guys

I am unable to go past the game load screen while playing FIFA 16 on my SP4.

The Game loads but as soon as you enter the arena to start the match it crashes with the WHEA UNCONTROLLABLE ERROR.

I have updated Drivers and everything else possible but this issue cannot be fixed.

Other games such as Rainbow Six Siege, MW3 and MG5 have no issues loading and playing.

Can any one help me with this issue? The funny thing being this game used to work before a couple of the windows 10 updates so I know it can work.

Just wondering if there is a bug with the software or hardware in windows 10?

Thanks in advance!!!!

Answer 4

Thanks Ben.

It's all packaged up, ready for UPS.

Answer 5

Hmmm, the problem has got worse. Windows 10 is completely corrupted and will not boot and booting from a recovery USB either crashes or gives the WHEA_UNCORRECTABLE_ERROR.

I've placed a warranty call and it's being replaced. In seven to nine working days :-(