Camera not working!

Question

HELP.

My camera on my surface book 10 is not working. It is giving the error code )xA00F4244<NoCamerasAreAttached>. The camera does not show up in the device manager and the laptop is fully updated. The only thing that may be causing the problem is the NVIDIA display adapter has a yellow warning sign. I have tried updating it but it will not work and I do not know how to re-install it if necessary.

I have truly never experienced such awful customer service in my life then with windows. Not to mention the numerous amounts of problems I have had with my Surface book windows 10. I would switch back to my mac in a heat beat if apple supported the necessary software I need for school.

Any help would be appreciated.

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Answer 1

Hi CaitlinHemsley,

Thank you for reaching Microsoft Community. I'm sorry to hear about the issues you have experienced with your Surface Book 3 especially with the camera issue you are having right now.

Kindly follow these steps below to troubleshoot:

1: Make sure Camera is enabled in the UEFI settings

                               See this page for the steps on How to get to the UEFI settings

                               On the UEFI screen, go to Devices

                               Make sure that the IR, Front and Rear Camera options are enabled

                               If already enabled, disable the options for about 10 seconds then back to enable

                               Select Exit > Restart now

2: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

3: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

4: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Book

Then click the link next to Surface Book 3 then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

5: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

6: Ensure Camera app is enabled

                               Open Windows Settings > Privacy

                               Go to Camera

                               Toggle the option under Camera for this device and Allow app to access your camera (make sure its ON)

                               Under Choose which apps can access your camera, ensure that the apps you want to use the camera is ON

7: Reset Camera app

                               Open Windows Settings > Apps > Apps & features

                               Locate and select Camera

                               Click Advanced options

                               Click the Reset button

If still the issue persist, please try to open Device Manager and expand System devices. Look for Intel Control Logic device. Right-click on the first entry if you have multiple entry of this driver then select Uninstall device (Note: Check the box for the Delete the driver software for device). Restart your Surface but if the issue persist, try uninstalling all Intel Control Logic then restart the Surface again.

Hope this helps.